Privacy policy

PEIVON – Premium Ceramic Mugs & Drinkware

Effective Date: June 2025 Last Updated: June 2025

At PEIVON, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, place an order, or interact with our services. By using our website or making a purchase, you consent to the practices described in this policy.

This policy complies with applicable data protection laws and Google Merchant Center requirements for transparency.

Information We Collect

We collect the following categories of information:

  1. Personal Information
    • Name, billing and shipping address, email address, phone number
    • Payment information (processed securely by third-party gateways such as Shopify Payments, PayPal, etc. — we do not store full credit card details)
    • Order history and preferences
  2. Automatically Collected Information
    • IP address, browser type, device information, operating system
    • Pages visited, time spent on site, referring URLs
    • Cookies, web beacons, and similar tracking technologies
  3. Communications
    • Customer service inquiries, reviews, feedback, and emails sent to info@peivoncup.com

How We Use Your Information

  • To process and fulfill your orders, including shipping and delivery
  • To communicate with you about orders, updates, and customer service
  • To improve our website, products, and customer experience
  • For marketing and promotional purposes (with your consent where required)
  • To prevent fraud, comply with legal obligations, and enforce our Terms of Service
  • To personalize your shopping experience

Sharing of Your Information

We may share your information with:

  • Service Providers: Shipping carriers (USPS, UPS, FedEx), payment processors, email service providers, website hosting, and analytics services (e.g., Google Analytics)
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In the event of a merger, acquisition, or sale of assets
  • With Your Consent: For any other purpose you explicitly approve

We do not sell your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

We use essential cookies for site functionality, analytics cookies to understand traffic, and marketing cookies (with consent) to show relevant ads. You can manage cookie preferences through your browser settings. For more details, please see our Cookie Notice (if available on the site).

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use strong passwords and protect your account information.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications (unsubscribe link provided in every email)
  • Object to certain processing or request data portability
  • Withdraw consent where applicable

To exercise these rights, contact us at info@peivoncup.com. We will respond within a reasonable timeframe, typically within 30 days.

Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

International Transfers

Your data may be transferred to and processed in countries outside your jurisdiction, including China (where our factory is located) and the United States. We take appropriate safeguards to protect your data during such transfers.

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us:

  • Email: info@peivoncup.com
  • Phone (US Support): +1 915-999-6680
  • Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (Eastern Time, ET)
  • US Service Address: 236 West 23rd Street, New York, NY 10011, United States
  • Factory Address (production only): Donggou Area, Dacheng Village, Fengtang Town, Chao'an District, Chaozhou, Guangdong, China

PEIVON Team