Privacy policy

Peivon – Premium Ceramic Mugs & Drinkware  

Effective Date: August 10, 2026

Last Updated: August 10, 2026

At Peivon, we value your trust. Protecting your personal information is important to us. This Privacy Policy explains in clear language what information we collect, how we use it, and the choices you have. We want you to feel confident shopping with us.

Information We Collect We only collect information that helps us serve you better:

  • Personal Information: Your name, shipping and billing address, email address, and phone number when you place an order or contact us.
  • Payment Information: Payment details are processed securely by trusted third-party providers (such as Shopify Payments or PayPal). We do not store your full credit card information.
  • Order Information: Your order history and preferences so we can fulfill your orders and provide better service.
  • Automatically Collected Information: Basic technical data such as IP address, browser type, device information, and pages visited, which helps us improve website performance and security.
  • Communications: Messages you send us (for example, through email or our contact form).

How We Use Your Information We use your information only for legitimate and necessary purposes:

  • To process and ship your orders
  • To communicate with you about your order status, delivery, or customer service requests
  • To improve our website, products, and shopping experience
  • To send you marketing emails only if you have opted in (you can unsubscribe at any time)
  • To prevent fraud and protect the security of our website and customers
  • To comply with legal obligations

We will never sell your personal information to third parties for their marketing purposes.

Sharing of Your Information We only share your information with trusted partners who help us operate our business, and only to the extent necessary:

  • Shipping carriers (USPS, UPS, FedEx) to deliver your order
  • Payment processors to complete your transaction securely
  • Website hosting, email, and analytics providers that support our operations

We require these partners to protect your information and use it only for the services they provide to us. We may also share information if required by law or to protect our rights and the safety of our customers.

Cookies and Tracking We use cookies and similar technologies to make the website work properly, understand how visitors use our site, and (with your consent) show relevant content. You can control or delete cookies through your browser settings at any time.

Data Security We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. While no online system can be completely secure, we continuously work to safeguard your data.

Your Rights and Choices You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal requirements)
  • Opt out of marketing emails at any time (every email includes an unsubscribe link)
  • Withdraw consent where processing is based on consent

To exercise any of these rights, simply email us at info@peivoncup.com. We will respond as soon as possible, usually within 30 days.

Data Retention We keep your information only for as long as needed to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When it is no longer needed, we securely delete or anonymize it.

Children’s Privacy Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13.

International Data Transfers Because our production facility is in China and our customer support operates in the United States, your information may be processed in these locations. We take appropriate steps to protect your data during any such transfers.

Changes to This Policy We may update this Privacy Policy from time to time. When we make material changes, we will post the updated version on this page and update the “Last Updated” date. We encourage you to review this page periodically.

Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us. We are happy to help:

  • Email: info@peivoncup.com
  • Phone (US Support): +1 631-204-3952
  • Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (Eastern Time, ET)
  • US Service Address (for correspondence): 236 West 23rd Street, New York, NY 10011, United States
  • Factory Address (production only): Donggou Area, Dacheng Village, Fengtang Town, Chao'an District, Chaozhou, Guangdong, China

Thank you for trusting Peivon. We are committed to protecting your privacy and providing a safe, transparent shopping experience.

Peivon Team