Terms of service

Peivon – Premium Ceramic Mugs & Drinkware

Effective Date: August 10, 2026

Welcome to Peivon. These Terms of Service explain the rules for using our website and purchasing our products. By accessing our site or placing an order, you agree to these terms. If you do not agree, please do not use our services.

We aim to be fair and transparent. If you have any questions, feel free to contact us — we’re here to help.

1. About Us Peivon specializes in premium ceramic mugs and drinkware. Our products are carefully manufactured in China and supported by our US customer service team.

  • US Service Address (for returns and correspondence): 236 West 23rd Street, New York, NY 10011, United States
  • Factory Address (production only): Donggou Area, Dacheng Village, Fengtang Town, Chao'an District, Chaozhou, Guangdong, China
  • Email: info@peivoncup.com
  • Phone: +1 631-204-3952

2. Orders and Pricing

  • All orders are subject to product availability.
  • Prices are listed in USD. Shipping costs (if any) are calculated at checkout.
  • We work hard to keep product descriptions, images, and prices accurate. If we discover an error after you place an order, we will contact you promptly and offer options, including canceling the order if needed.
  • We reserve the right to refuse or cancel orders in cases of obvious pricing errors, suspected fraud, or other legitimate reasons. We will notify you if this happens.

3. Payment Payments are processed securely through trusted third-party providers. By placing an order, you authorize the charge for the total amount shown at checkout (including any applicable shipping fees).

4. Shipping and Delivery Shipping details, costs, and estimated delivery times are governed by our Shipping Policy. Delivery times are estimates and may vary due to factors outside our control. Risk of loss transfers to you once the package is handed to the carrier.

5. Returns and Refunds Returns and refunds are handled according to our Returns & Refund Policy. We currently do not offer exchanges. Please review that policy for full details on eligibility, process, and timelines.

6. Intellectual Property All content on this website — including text, images, logos, and designs — belongs to Peivon or our licensors and is protected by intellectual property laws. You may not copy, reproduce, or use this content for commercial purposes without our prior written permission.

7. Acceptable Use When using our website, you agree to:

  • Provide accurate information
  • Use the site only for lawful purposes
  • Not attempt to disrupt or gain unauthorized access to our systems
  • Not submit false, harmful, or inappropriate content

We reserve the right to restrict access if these rules are violated.

8. Product Quality and Responsibility We take pride in the quality of our ceramic mugs and carefully inspect products before shipping. However, as with any handmade or ceramic item, slight variations may occur.

To the extent permitted by law, our liability is limited to the amount you paid for the specific product. We are not responsible for indirect or consequential losses (such as lost time or secondary damages), except where required by applicable law.

9. Website Availability We strive to keep our website available and functioning smoothly. However, we do not guarantee that the site will always be uninterrupted or completely error-free. Temporary downtime may occur for maintenance or technical reasons.

10. Governing Law These Terms are governed by the laws of the State of New York, United States. Any disputes will be resolved in the courts of New York County, New York, unless otherwise required by applicable consumer protection laws in your location.

11. Changes to These Terms We may update these Terms from time to time. When we make significant changes, we will post the updated version on this page and update the effective date. Continued use of the website after changes means you accept the revised terms.

12. Contact Us If you have any questions about these Terms of Service, please reach out to us:

  • Email: info@peivoncup.com
  • Phone (US Support): +1 631-204-3952
  • Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (Eastern Time, ET)

Thank you for choosing Peivon. We appreciate your trust and look forward to providing you with quality ceramic mugs and good service.

Peivon Team